We want you to be happy with what you order. If something isn't right, get in touch at michael@sparkyx.com.au with your order number and we'll sort it out.
You have 60 days from the day you receive your order to request a change of mind return.
To be accepted, the item must be:
For change of mind returns, you pay the return postage. We recommend a tracked service, as we can't refund an item that doesn't reach us. Your original shipping charge isn't refunded.
Discounted orders, including orders placed with a promo code, can be returned on the same terms.
If an item arrives faulty or damaged, or we send you the wrong product, we cover the return postage and we'll send you a prepaid return label. Contact us as soon as you notice the problem and include photos where you can, so we can get a replacement moving quickly.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to, and are not limited by, the 60 day change of mind period above.
All products carry the manufacturer's warranty that applies to that brand. If a product develops a fault inside its warranty period, contact us and we'll help you make the claim.
If you're unsure whether your item qualifies, ask us before you send it back.
Email michael@sparkyx.com.au with your order number and what you'd like to return. We'll confirm the return and give you the address details. Please don't send anything back before your return is approved.
Once your return arrives and we've checked it, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few days more to post it.
If more than 15 business days have passed since we approved your refund and you haven't seen it, email us and we'll chase it up.
The quickest way to swap an item is to return the original and place a new order for what you want, so the replacement ships straight away.